Shipping policy

Service    Details
Standard Delivery    £[Price]
Delivery Time    2–4 working days
Free Delivery    Orders over £[Amount]
Express Delivery    Available (if offered)

Order Processing

Orders are usually processed within 1–2 working days.

Orders placed on weekends or bank holidays are processed on the next working day.

Tracking information will be provided where available.

 

Incorrect Delivery Address

Please ensure your delivery details are correct before placing your order.

If an error is noticed, contact us immediately.

We cannot guarantee address changes once an order has entered processing.

 

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, contact us with:

  • Order number
  • Name

We'll investigate with the courier.

Returns

To request a return:

Email [support email]

Returned items must normally be:

  • unused
  • unopened
  • in original packaging

Opened cosmetic products cannot normally be returned unless faulty.

 

Faulty or Damaged Products

Please contact us within 48 hours of delivery.

Include:

  • order number
  • description
  • photographs

We will assess the issue and advise the next steps.

 

Return Postage

Customers are responsible for return postage unless:

  • the item is faulty
  • the wrong item was supplied

Tracked postage is recommended.

 

Refund Processing

Approved refunds are issued to the original payment method.

Banks may take several working days to process the refund.

 

Contact

Email: [support email]