Refund policy
Overview
We want every customer to enjoy shopping with [Brand Name].
This policy explains when refunds are available.
Change of Mind
Returns may be accepted where products are:
- unused
- unopened
- in original packaging
Because our products are cosmetics, opened items cannot normally be returned.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, faulty or incorrect, please contact us immediately.
Include:
- order number
- photographs
- description
Depending on the circumstances we may provide:
- replacement
- refund
- another suitable resolution
Refund Approval
Refunds are issued only after returned items have been inspected.
Approved refunds are sent to the original payment method.
Non-Refundable Items
We cannot normally refund:
- opened products
- used products
- products without original packaging
- products damaged through misuse
- delivery charges (unless legally required or the item is faulty)
How to Request a Return
Email [support email] with:
- Name
- Order number
- Reason for return
- Photos (if applicable)
We will provide return instructions.
Important Product Notice
Our products are cosmetic topical products.
Individual results vary.
Refunds are not available because a customer expected medical results, as our products are not sold as medicines or medical treatments.
Contact
Email: [support email]